Need help?

Check out our FAQs section or get in touch using the contact options available at the bottom of the page.

FAQs

Where is MOO CHUU from?

MOO CHUU is produced in Thailand and hand assembled in Lebanon by a team of skilled individuals– together we strive to provide you with the best quality flip flops and sandals. More about us here.

Where do you ship?

For the time being we only ship within Lebanon. 

What is the delivery charge?

We apply a shipping and delivery charge for the value of 3 USD for orders to anywhere in Lebanon.

Which payment methods do you accept?

Cash On Delivery (COD - only in Lebanon).

What is your return policy?

We offer customers 7 days to fall in love with their purchase. If it’s truly not a match, you can opt for another model or change size. Please contact us to arrange the exchange.

Can I return an item that I bought in person?

Any item bought in person must be returned to its original purchase location, not online. You’ll have to check with your retailer for their individual return policies.

Will I receive confirmation that my order has been placed?

A confirmation will be sent to your email to confirm your order. We will contact you on your phone number once the good is ready to be shipped. If you do not receive one, please contact us.

Can I cancel my order or make changes?

Unfortunately, all orders are final, and edits or cancellations cannot occur. We strive to process all orders as soon as ordered.

Why was my order cancelled?

Very rarely do we have to cancel an order if the stock level was shown incorrectly at the time of purchase. If this happens, we’ll contact you right away with the update.

The item I want to purchase is sold out, what gives?

Sorry about that! We only order what we think we’ll need to avoid waste and overproduction.

Can I purchase your products for resale?

Yes, if you wish to resell, please contact us hello@moochuu-lb.com.

What do you do with my personal information?

By submitting your info, you agree to send it to www.moochuu-lb.com who will process and use it according to our Privacy Policy.

CONTACT US

Hello! We’re here to help. You can get in touch with us using the following options:

Call us
Call us
Phone / WhatsApp

+961 76 824 283

Mon-Fri (9 AM – 5 PM) and Sat (9 AM – 3 PM) local Beirut time.

Write to us
Write to us

Fill out our form and we will contact you
within 48 hours or send an email to: hello@moochuu-lb.com